Submit connection, setup, billing and refund questions through your account dashboard. Keep the issue details and replies together for easy reference.
Sign in to your VPNGJ dashboard and open the support area. Include a subject, describe the issue and list the steps you’ve already tried. If you have an existing ticket, add your update there to keep the context together.
Check the ticket history in your dashboard for replies and updates. Response times vary depending on the issue and current queue; no fixed response time is promised. If we need more information, reply to the existing ticket.
Start by describing what happened, then add the relevant details. Clear information can help avoid unnecessary back-and-forth.
Include your platform, any message shown by the client, the route you selected and roughly when the issue occurred. Clarify whether you can’t connect, can connect but can’t access sites, or are having trouble with one service only. Note what happened after switching routes or local networks.
Include the plan you selected, payment method, order status and any message you saw. If we need to verify a payment, you can provide the relevant order record. Please redact personal details unrelated to the issue from screenshots.
VPNGJ offers a 60-day no-questions-asked refund policy. Submit your request and relevant order details through a support ticket. Any follow-up documents and status updates will be handled in the same ticket.
Support tickets in the account dashboard are the only available contact channel. No public support email or Telegram contact is provided, and neither is used to handle requests on this page.
No public support email is listed in the available service information, so email support is not available. Submit account, subscription, payment and refund questions through your dashboard, and check replies in the ticket.
No public Telegram contact is listed in the available service information, so chat support is not available. To add details or screenshots, reply to your existing ticket to keep the conversation in one place.